The right of withdrawal can be exercised in compliance with the law if the customer-consumer (whether they are an individual person who buys the product for non-commercial purposes, or they make the purchase without indicating a VAT registration number on the order form) wishes to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a request in writing to Fantasia Calzature within 14 working days of the delivery of the product. It is sufficient to complete the form in the middle part of the ‘Make a return' section. Important: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal. To be accepted, returns must meet the following conditions: - The product in addition to being new, it must not have been worn outdoors.- The product must be returned in its original box, packed in turn so as to protect the goods.- The product can be returned within 14 days of receipt of the order.The order is always free in Italy.
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code):
The right of withdrawal outlined in Article 64 and subsequent articles, as well as in Articles 52 and 53 and Subsection 1 of Article 54 does not apply:
Unless agreed otherwise between the two parties, the consumer cannot exercise the right to withdrawal outlined in Article 64 and subsequent articles in the following cases:
Refer to the legal text available from the Ministry of Economic Development (Ministero dello Sviluppo Economico) for further information. (link)
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