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SHIPMENT



Area Countries Cost
Zona 0 Italy, San Marino, Vatican City € 4,90 with a minimum expenditure of € 59,90
otherwise € 0,00
Zona 1 Austria, Belgium, Czech Republic, France, Germany, Hungary, Netherlands, Romania, Spain, United Kingdom € 8,90 with a minimum expenditure of € 199,00
otherwise € 10,90
Zona 2 Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland € 15,90 with a minimum expenditure of € 199,00
otherwise € 19,90
Zona 3 Andorra, Canada, Norway, United States € 24,90 with a minimum expenditure of € 199,00
otherwise € 29,90
Zona 5 Afghanistan, Åland, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, Republic of the Congo, Réunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe € 39,90 with a minimum expenditure of € 99,00
otherwise € 49,90
Zona 4 China, Hong Kong, Macao, Mongolia € 25,90 with a minimum expenditure of € 99,00
otherwise € 35,90


WHERE DO WE DELIVER TO?

Our delivery service covers the whole of Europe

 

WHO CARRIES OUT OUR DELIVERIES?

Delivery is made in Italy by SDA and with DHL in Europe and the rest of the world.

 

HOW LONG DOES A DELIVERY TAKE?

As a rule a delivery reaches its destination in no longer than 3-5 working days. In exceptional cases it may take slightly longer.

 

HOW DO I FIND OUT MY ORDER STATUS?

As soon as your order leaves the warehouse you'll receive a DELIVERY CONFIRMATION email. In this email you'll find a delivery number, which you can use online to check the delivery status of your package. Your order will become traceable via this number about two working days after the delivery has been confirmed.

 

You can TRACK YOUR ORDER in three ways:

 

  1. Via your account: Go to My Account, then Order Status, find the relevant order and click on Details - the details of your order will appear. Then click on Tracking, which will take you directly to the SDA website. Here you can view the current status of your order.
  2. Via the Delivery Confirmation email: You can check your order status in this email by clicking on Tracking.
  3. Via the SDA website: enter your customer ID code (you'll find it in the delivery confirmation email), and click on Search to view the current status of your order.

 

WHAT IF MY PACKAGE IS LOST?

If you still haven't received the package within a week of receipt of the delivery confirmation email, get in touch with our customer services department by either: sending an email to servizioclienti@fantasiacalzature.it , completing the form in the Contacts section or calling +39 099 8272131.

 

THE DELIVERY ON APPOINTEMENT

The delivery “On Appointement” is the ideal thing to delivery the products on the day and hour decided with your client.

 It allows the maximum convenience and flexibility. It foresees to decide telephonely with the recipient an appointment for the delivery. The appointement could be concur with the recipient from the date of the arrival in the SDA branch and the date for the delivery could be decided at the latest 5 following working days .

In the period that the delivery stands in the destination branch, waiting for the day established for the appointement,  the costs of storage won’t be applied. The delivery will be made at the time established with the recipient,  with tolerance of an hour in advance or late, compared to the time fixed.

 

Ancillary service: you have to pay it adjoint to the price of the delivery; it’s ideal fot the deliveries  which punctuality is the main condition for the delivery. SDA will call the recipient a the phone number indicated  by the Client during the service request, to decide the appointement , based on the recipient’s availibility and in line with the times of delivery used from the service.

 

The client must indicate the phone number and the recipient’s referencies, writing the special fields directly used in the Technological Solution or writing them in the Consignement Note.

The client is responsible of the correctness of the telephone references inserted during the application of the service: if the telephone referencies are incompleted or incorrect, SDA will not able to contact the client to decide the appointement and, in this case, the delivery will be delivered according to the standard times preview from the service used.

It’s also possible to ask for the service of delivery On Appointment accompanied from the Consignment Note  through the  apposition of the adhesive Accessory of delivery, in order to discover the identyfing barcode. 

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